Frequently Asked Questions
How long can I keep the items? What if I return the items late?
The duration of any rental period is 3 days. Our customers can pick up or have items delivered a day before the event, and drop it off the day immediately following the event. Weekend rentals are typically dropped off or picked up on Monday following the day of the event.
What are your rental rates?
Our rental rates vary according to the destination, rental duration, and your requested pick-up / drop-off points. Please note that all quotes are provided in US dollars. Our prices are always all-inclusive, so you don’t need to worry about any hidden fees, including taxes, deposits, or shipping / delivery charges. We guarantee you will always be quoted the most economical rental package available to meet your needs.
How do I pay for the rentals?
Eventorian Events accepts payment by major credit cards including Visa, MasterCard, American Express and Discover. Due to the international nature of our business, all prices are quoted / billed in US dollars.
How do I cancel my order?
All customers will provide a 50% NONREFUNDABLE DEPOSIT in order for PPR to reserve their order. Customers who cancel their orders at any time after a deposit is provided WILL LOSE THEIR DEPOSIT regardless of their circumstances or reasons for cancellation. Adjustments to orders can be made until 7 days prior to delivery (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT. Specialty items include specialty cut linens, and items that require PPR to manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by PPR, or manufacturing of such items has begun Canopies & heaters must be canceled at least 7 days prior to delivery/pickup, but any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
Is there a shipping charge for returns?
No all returns include free return shipping.
Do I need to clean the items before returning?
You do not have to clean the equipment. If you rent glassware, flatware, and/or china, all we ask is that it is free of food debris.