Do you have insurance?
Yes, we have full liability insurance for all of our products. You can view our insurance policy at our Insurance Page.
What is your cancellation policy?
We allow cancellations up to 5 business days prior to the party with no charge (any deposits or payments will be held in your name for one year for a future booking-payments or deposits will not be returned) but if you cancel with in the 5 days You lose your deposit and a 20% restocking fee is charged to the credit card on file or must be mailed in. If you cancel at the door or the driver has already been dispatched then you lose the entire payment.
Do you require a deposit?
We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office or when you have finished booking online you can click the make other arrangements box.
Do you deliver to parks?
Yes, we deliver to all parks that allow inflatables. Please consult the city/park you are having your event at for more details. View our Park Inflatable Rental page for more information on contacting parks, park rental process, and which parks don't allow inflatables.
What are the available payment methods?
We take credit cards, cash or company checks. Normally we take a small deposit when you book by credit card (this deposit is deducted against the total cost of the order) and then you have the option of paying cash for the remaining balance or putting it on the same credit card you paid your deposit or a different card. The final payment if paid on a credit card will normally be charged a few days prior to the event.
How much room do I need?
The standard size of our castle jumps is approximately 13X13 and fits comfortably on most back yard lawns or two car driveways. Some of our bigger units take up much more room. Just click on the unit for sizes and price. Measurements on the system are inflated by 1ft on both sides to make sure there is space required to set up unit.
What type of surface is required for the setup?
We can set up on lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.
Can I keep the rental overnight?
Yes. The rental item must be set up either in a backyard or a fenced and locked up area. We reserve the right to deny this service if deemed necessary or cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.

Any Unanswered Questions?